At Charaavi, we believe in making your shopping experience effortless, transparent, and joyful. Please review our updated policies to ensure a smooth and satisfying journey with us. π
π Shipping Policy
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Free shipping on all orders within India.
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Orders are usually dispatched within 24 hours of purchase.
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Delivery typically takes 5β7 business days, depending on your location.
π Exchange Policy
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Exchanges are accepted on items that are unworn, unwashed, and unaltered, within 2 days of delivery.
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Items must be returned in their original packaging with all tags intact.
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Once the item is received and approved, a credit note will be issued (βΉ250 shipping fee deducted).
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The credit note can be used to reorder your preferred item.
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No need to handle logistics β Charaavi will arrange pickup and drop for all approved exchanges.
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If you received a damaged or incorrect item, the exchange will be processed at no extra cost.
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Only one exchange or return request per order is allowed.
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All exchange requests are subject to approval.
π Return Policy
Returns are accepted only if:
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The product is damaged
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AnΒ incorrect item was delivered.
To process a return, a valid unboxing video is mandatory.
Once approved, a credit note will be issued, valid for 90 days.
For damaged or incorrect items, pickup and return will be arranged by Charaavi at no cost, and no βΉ250 deduction will apply.
If a customer chooses to exchange the product for another item (not due to damage or error), a βΉ250 shipping fee will be deducted, and a store credit of the remaining amount will be provided.
Please note:
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Refunds are not provided; only store credit will be issued.
βοΈ Customization Policy
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Customization orders take approximately 12β15 days to complete.
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Charges depend on the design, fabric, and detailing.
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A 50% advance payment is required to begin customization.
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For any customization requests or queries, WhatsApp us at +91 82872 38648.
π Customer Support
For any order, exchange, or customization queries, you can reach us:
π WhatsApp: +91 82872 38648
πΈ Instagram: @charaavi_studio
Support Hours:
π Monday to Saturday | β° 10:00 AM β 7:00 PM
π« Sunday is a non-working day.
Messages sent outside support hours will be addressed on the next working day.
π Important Notes
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All items must be returned in original condition, with tags and packaging intact.
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Return or exchange requests must be initiated within 2 days of delivery.
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No collections or pickups will be scheduled after 24 hours of confirmation.
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Charaavi Studio reserves the right to make the final decision on all return and exchange requests.